Politique d’expédition

Shipping Policy

Effective Date: 2026

Thank you for shopping with us. This Shipping Policy applies to all orders purchased on our website. By placing an order, you agree to the terms below.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends, public holidays or peak seasons will be processed on the next working day. We do not ship on weekends and holidays.

2. Shipping Method & Delivery Time

We provide international standard shipping for all crystal jewelry orders. All items are shipped directly from our overseas supply chain warehouse in China.

Estimated delivery time:

• United States / Canada / Europe: 10–25 business days

• Southeast Asia / Australia / Middle East: 7–18 business days

• Remote areas may take up to 30 business days

Please note that shipping time may be delayed due to customs inspection, weather conditions, peak seasons or logistics suspension, which is beyond our control.

3. Shipping Fees

Shipping cost is calculated automatically at checkout based on your destination country, package weight and logistics type.

Free Shipping: We offer free standard shipping for orders over $89 or purchasing 2 items

4. Order Tracking

Once your order is shipped, we will send a confirmation email with a valid tracking number and tracking link. Tracking information may take 2–5 days to update after the package departs the warehouse due to international logistics synchronization.

Please check your email inbox and spam folder for shipping notifications.

5. Customs & Import Duties

All international shipments may be subject to customs inspection, import taxes, duties or local processing fees charged by your local customs authority.

Import duties and taxes are the responsibility of the buyer. We do not cover customs fees, delays, or refused delivery caused by local customs policy.

We will declare the package at a reasonable low value to reduce customs charges for customers.

6. Damaged / Broken Items (Crystal Jewelry Special Policy)

Natural crystal products are fragile. We strictly pack all items with bubble wrap and shockproof materials to prevent damage during transit.

If you receive broken, cracked or damaged crystals, please contact us within 48 hours after delivery with unboxing photos or videos. We offerfree reshipment or full refund for verified damaged orders.

7. Lost Package Policy

If your package shows “delivered” but you have not received it, please check with your local post office, neighbors or building management first. We will assist in tracking and investigating lost packages.

For confirmed lost orders, we provide free reshipment or full refund.

8. Shipping Restrictions

Currently, we ship worldwide except for sanctioned or restricted countries.

9. Contact Us

If you have any questions about shipping, delivery status or logistics issues, please contact our customer service:  benny_yik@163.com

We will reply within 24 hours.